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Your Discord support, answered by AI.

Every member gets a private ticket and an instant answer from your own guides and FAQs. Your team steps in only when it matters.

TicketGenius dashboard with example support activity, ready AI models and an 88% AI resolution rate

Stop answering the same questions. Start helping where it counts.

Answers at any hour

Members get help the moment they ask, even when your team is offline.

Your knowledge, your answers

The AI answers from the guides and FAQs your team provides.

People when it matters

Staff take over any ticket with the whole conversation in view.

How it works

Live in three steps

  1. 01

    Set up your support space

    Create a ticket panel in the dashboard and post it in your server.

  2. 02

    Teach AI your answers

    Add guides, FAQs and common problems your members ask about.

  3. 03

    Step in when needed

    Take over any ticket with the full conversation history.

The dashboard

Full control, one place.

AI assistants

Add your knowledge, shape how the AI responds and follow its training status.

Ticket panels

Create and customize how members reach you.

Tickets

Track every ticket and review conversations.

Team access

Decide who on your team can see, answer and manage tickets.

Pricing

Free while we're in beta.

Every feature, every server, no cost. We will announce paid plans well before they start.

BetaNo credit card needed
€0per server, during the beta
  • AI answers in tickets
  • Ticket panels and transcripts
  • Knowledge and problems
  • Model training
  • Admin access for your team
  • Support on Discord
Get started for free

Contact

Talk to us.

Questions, feedback or a bug to report. We read everything.

Discord

Fastest way to reach us. Support, updates and feedback.

Join our Discord server

Email

For partnerships, privacy questions and anything longer.

hello@ticketgenius.ai

Status

Live uptime of the bot and the dashboard, plus incident updates.

status.ticketgenius.ai

Faster answers for your community. More control for your team.

Set up your first ticket panel in the dashboard.