TicketGenius guide
How to Manage Discord Ticket Transcripts
Find ticket conversations in the dashboard and configure a private transcript channel in Discord.
Find a ticket in the dashboard
Open your server workspace and select Tickets. Search for the relevant ticket and open it to review its conversation. Limit dashboard access to the people who need it.
Configure a transcript channel
Create or select a private Discord channel for your support team. In the panel settings, select the transcript channel and the appropriate staff role, then save your configuration. Review permissions and test the setup with a non-sensitive ticket.
Keep records private
Check the channel’s permissions, including inherited permissions and administrator access. Ticket conversations may contain personal or confidential information, so restrict access and decide how long your team needs to keep them.
If a transcript does not appear
Check that the correct channel is configured, that the bot can access and send messages there, and that the channel is private. If the problem persists, contact the team via Discord support.
Set up your Discord support workspace in the TicketGenius dashboard.
Open dashboard →