Quickstart
Set up TicketGenius on your server and answer the first ticket with AI. Takes about ten minutes.
Before you start
You need the Manage Server permission on the Discord server you want to set up. Only owners and members with this permission can add the bot.
TicketGenius is free during the beta. No payment details are needed.
Set up your server
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Invite the bot
Open the dashboard, sign in with Discord and choose Add server. Select your server and confirm the permissions.
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Create a model
Go to Models and create your first model, for example
Support assistant. A model bundles the knowledge and problems the AI answers from. -
Add knowledge
Add a few entries that answer your most common questions. Keep each entry to one question and one answer. See Writing good knowledge.
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Train the model
Choose Train. When the status shows
Up to date, the model is ready to answer. -
Create and post a panel
Under Panels, create a panel, assign your model and pick the channel. Post it, and members can open tickets with one click.
Bot permissions
The bot asks for these permissions when you invite it. Removing one of them later can stop tickets from working.
| Permission | Used for |
|---|---|
Manage Channels | Creating a private channel for each ticket |
Manage Roles | Giving the member and staff access to the ticket |
Send Messages | Posting panels and answering in tickets |
Read Message History | Saving the full conversation for your team |
The bot's role must be above the roles it manages in your server settings. Otherwise it cannot give access to tickets.
Next steps
Explore a detailed guide:
Read our guide to writing knowledge, or join our Discord server for support.