How to Set Up a Discord Ticket Panel

Before you begin

Sign in to the TicketGenius dashboard with Discord and connect a server you manage. Choose a channel where members should see the panel and check that the bot can send messages there.

Create a panel

1. Open your server workspace and select Panels.
2. Create a panel, give it a clear name and configure the ticket options that fit your team.
3. Choose the AI model and staff access settings where applicable. Review the message members will see.
4. Save your changes.

Post and test the panel

Use the panel’s send action, select the Discord channel and choose Send Panel. Open a test ticket from Discord and check that the member and intended staff can access it. If sending fails, check the bot’s channel permissions and select the correct channel.

Next steps

Add a trained model to answer common questions and choose a private transcript channel for staff records. See AI knowledge setup and ticket transcripts.